Redesigning the RFI process in GateThree.

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Improving the usability of the RFI (Request for Information) document process for a construction project management platform.

Creating a better tool for users to create, manage and track requests for information on a project.

Role

Sole UX Designer - Research, User Design, Prototyping

Team

1 Product Manager, 5 Developers, 1 Quality Assurance Engineer, 1 Data Engineer

Timeline

August 2024 - June 2025
Context
GateThree is the internal construction management platform used for every construction project at EllisDon. It is comprised of multiple modules and used by different departments throughout a construction project's lifecyle.
Problem
What is an RFI?
A RFI (Request for Information) is a critical component of any construction project. It is document and process used to clarify design details and resolve any issues between contractors, owners and/or consultants throughout a construction project's lifecycle.
A Living Document's Workflow
An RFI begins with someone on site asking a question related to the work they're doing on a project. The answer to that question can come from the general contractor or a consultant (architect, electrician, environmental governing body, etc). Any answers to this question need to be collected and distributed to all relevant parties so that the construction work can continue or adjust based on the question or answers. This process of asking, answering, clarifying amongst everyone involved means there is often a lot of back and forth, all of which must be tracked for insurance purposes.

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Creating a better tool for users to create, manage and track requests for information on a project.

Hey there, I'm Miriam – a designer with a passion for research and a knack for turning ideas into impactful experiences.

I'm a UX designer with over 6 years of experience leading design initiatives that improve usability, accessibility, and efficiency in complex, multi-stakeholder environments.

I specialize in enterprise tools and internal platforms, designing solutions that balance user needs with organizational goals. I lead cross-functional teams through research driven processes that translate nuanced user insights into clear, intuitive experiences.

My collaborative, research-first mindset shows up in affinity diagramming, building personas, empathy & journey mapping, and translating findings into accessible, scalable designs. With a strong foundation in accessibility standards, systems thinking, and service design, I bring both rigor and empathy to every project—building digital tools that are not only functional, but inclusive and impactful.

Expertise

UX/UI
Web Design
UX Research
Prototyping
Branding & Marketing
Wireframing
Design Systems
WCAG/AODA

Softwares

Figma
Webflow
Jira
Miro
Confluence
Shopify
Adobe
Google Analytics
Google DevTools
Klaviyo

Experience

EllisDon
Shopify
Highlighter Ecommerce Studio

Hey there, I'm Dante – your friendly neighborhood design aficionado with a passion for pixels and a knack for turning ideas into visual magic

Design by Day, Dreams by Night

By day, I'm weaving through the vast realms of UX, sketching wireframes, and dancing with delightful color palettes. By night, you'll find me lost in a world of quirky illustrations and sipping on creativity potions.
Say Hi!

Redesigning the RFI process in GateThree.

View Live Website
Improving the usability of the RFI (Request for Information) document process for a construction project management platform.
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